Returns
✅ 100 days free returns via DHL - no effort for you
How returns work
Return in three simple steps.
1
Register return
Please complete the form in full so we can process your return. It only takes a minute.
To the returns form →2
Create DHL return label
Create your free return label directly on dhl.de. Print it out and stick it on the package - done.
Create label with DHL →3
Drop off package
Take the parcel to the nearest DHL branch, Packstation, or parcel locker. You can find a drop-off point near you at dhl.de.
⚠️
Important: Items can only be returned in their original condition. The goods must show no signs of use. Returns are possible within 100 days of receipt.
This applies to your return
Short and sweet - what you need to know.
📅
100 Days
Return period from receipt of goods
💰
Free
Return via DHL at no extra cost
📦
Original condition
No visible signs of wear and tear
🧾
Retain receipt
Retain the delivery receipt as proof
Any questions about returns?
We're happy to help you – via email or WhatsApp.